Refund policy

Return and Refund Policy

We stand behind the quality and durability of our products. When you purchase from 4ROAM, we offer flexible return policies and long-term product support to ensure your absolute satisfaction.

4ROAM provides a 100-day return and exchange policy. Items purchased directly from our website can be returned for a refund to the original payment method, provided they meet our standard verification criteria.

Return Eligibility Criteria

To qualify for a standard or voluntary return, your item must meet the following strict conditions:

• ■

  The item must be in the exact same condition that you received it, remaining entirely unworn and unused.

• ■

  All original tags must remain firmly attached, and the item must be returned inside its original packaging.

• ■

  A valid store receipt or verifiable proof of purchase is required to initialize the transaction.

Shipping Logistics for Returns

To initialize a return process, you must contact our support team directly at hello@4roam.com. Logistics fees are distributed based on the nature of the claim:

If the return is caused by a verified faulty product or an operational error on our part, we will issue a prepaid return shipping label.

If the return is initiated by the customer due to a change of mind or personal preference, all return shipping costs must be covered entirely by the customer. This legal condition applies strictly to all returns originating from the USA, Australia, Switzerland, and the European Union.

Important Notice: Items sent back to us without first requesting a formal return confirmation will not be accepted or processed.

Damages and Issues

Please inspect your order immediately upon reception. Contact us without delay if the item is defective, damaged, or incorrect, so that we can evaluate the issue and arrange a resolution.

Exceptions and Non-Returnable Items

Certain categories of merchandise are explicitly excluded from our return policy. We cannot accept returns for custom products, special tailored orders, personalized items, sale items, or gift cards.

Exchanges

The most efficient method to complete an exchange is to process a standard return for the item you possess. Once the return is formally accepted, you can proceed to make a separate, independent purchase for the new item through our online store.

European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email to hello@4roam.com. You may use the attached model withdrawal form, but it is not obligatory.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

Refund Processing

We will notify you immediately once we have received and thoroughly inspected your physical return shipment to confirm approval. Upon approval, you will be automatically refunded on your original payment method within 10 business days. Banking institutions and credit card companies may require additional processing time to post the transaction.

If more than 15 business days have passed since your return was approved and you have not received the capital, please contact our support desk at hello@4roam.com.